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My customer sent a video, but I can't see it
Check the right filter first. If it's really missing, the video is probably still waiting on their phone.
1 min read
- Press Video reviews on the left.
- At the top, press All. New videos sit under To review, approved ones under Approved or On website, and hidden ones under Archived.
- Use the search box to look for their name.
Still not there?
They never saw the thank-you screen
Then the video didn't finish sending, usually because of a weak connection or closing the page too early. The video is saved in their browser. Ask them to open the same link again on the same phone. They'll see You have a video that wasn't sent and can press Send it.
The link is closed or full
A closed or full link doesn't take videos. Open Review requests, click the request and check its status. Press Open it again if needed. See How do I stop a link from taking videos?
You look after more than one business
The video went to the business whose link they used. Switch business with the name at the top left.
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