A customer wants their video removed

When customers send a video, they agree that they can take back their consent at any time by writing to you. When someone asks:

1. 1Open Video reviews and find their video (search by name).
2. 2Open the ⋯ menu and choose Delete video, then confirm.
3. 3If the video was on your website, open Widget and press Publish so it's gone there too.
4. 4Remove it from anywhere else you used it, for example ads or social media posts.
5. 5Let the customer know it's done.

If someone reports the video

Visitors can report a video with the small flag on your widget, for example "It shows me and I want it removed". We review every report and may take the video off your website. You'll see a notice next to the video if that happens.