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HelpYour videos

How do I download a video for ads?

Get an MP4 with your trim, shape and captions burned in, ready for Facebook, Instagram or anywhere else.

1 min read

  1. Open the video (Video reviews, click it, press Edit). Trim it and add captions first if you want them.
  2. Press Download for ads at the top.
  3. Pick the shape. Leave Burn in captions on to put the captions into the video.
  4. Press Make video and keep the tab open. A one-minute video takes about a minute.
  5. When it says Your video is ready, it's in your Downloads folder.
The Download for ads window

Need another shape too? Press Another shape.

Good to know

  • Free has 3 downloads a month. Pro has as many as you like.
  • Ad videos can be up to 3 minutes. Trim longer ones first.
  • It works on a computer in Chrome or Edge, or in Safari on a Mac.
  • Want the file exactly as your customer sent it? Open the ⋯ menu and choose Download original.
"Download for ads needs a recent desktop Chrome or Edge"

Open SayCandid on a computer in Chrome or Edge (or a new Safari on a Mac) and try again. Phones can't make the file.

"This will look soft"

You zoomed in a lot in Shape, so the picture gets blurry. Zoom out a little for a sharper video.

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