Accessibility

We want everyone to be able to use SayCandid: the businesses that collect video reviews, the customers who record them, and the people who watch them on a business’s website. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, the standard the European Accessibility Act points to.

What we do

• Our pages and the review widget are built to work with a keyboard, with a visible focus ring.
• Buttons, menus and dialogs have names that screen readers announce.
• Text and controls have enough colour contrast, in light and dark mode.
• Pages respect your device’s “reduce motion” setting.
• Pages stay usable when you zoom in to 200% or use a phone held either way.
• Businesses can add captions to every video with one click, so videos make sense with the sound off.

Where we’re not there yet

• Captions are written automatically from speech. A business can fix them, but until it does they may contain mistakes.
• Videos are recorded by customers, so we can’t add audio descriptions of what’s shown in them.
• The review widget sits on a business’s own website. We make the widget itself accessible, but the rest of that website is up to the business.

How we check

We test with keyboard only, a screen reader and automated checks whenever we change a screen, and fix what we find. This statement was last reviewed on 26 October 2026.

Tell us about a problem

If something on SayCandid is hard to use for you, or you need anything in a different format, email hello [at] saycandid.com. We reply within 5 working days. If you’re not happy with our answer, you can contact the market surveillance authority in your country.